This is not your typical lost data story. I was a good girl and I kept my files on the network drive just like the company recommended. The only thing I put on my hard drive was junk files - things that wouldn't bother me if the hard drive crashed. But not on the network drive. The drives are backed up and even my PC has a local back up program. Can you see where this is going?
On Wednesday, August 25, I accessed my work from the network drive as always. I kept copies of my time report and my daily activities there. Since I was going to be out on August 26 for surgery, I saved everything and did the usual end of day sign out routine.
I returned to work on Wednesday, September 1 and accessed the drive through my 'Favorites' and got an error message. Thought nothing of it -- figured the network was down or something. Eventually, I went into File Explorer and accessed my private network drive from there. Ah ha! They moved me to a new server. Fine, fine. Whatever.
Not fine! On that drive were two folders: /windows and /log. That's it. Nothing else. I opened a ticket. Turned out the data wasn't migrated from the old to the new server. Thankfully, they kept archived data for 30 days, so the ticket should take care of that.
Thursday, I went home early. My surgery wore me out after half a day. Friday, September 3, I had to go to the ER and ended up not returning to work until October 5. I checked the drive and nothing changed. I checked the ticket and it was closed! According to the ticket, the problem was resolved. My foot! I immediately contacted support and explained the ticket wasn't resolved.
He asked for permission to remote control my PC. By all means. I watched him do all the things I had attempted. He passed the ticket to a specific group. I kept checking on the ticket and emailing the contact. I heard stuff like it's past 30 days so it may not be archived. Well, hey, I reported the problem within five days of the last time it worked! Why wasn't it properly resolved while I was out?
If you work for support or have worked for them - don't get me wrong, I am married to a guy who has worked in it and managed it. I've lost serious data here.
Lesson learned? I should've backed up the data onto my hard drive. If I had, then all would be cool. What are the chances of losing the network data AND hard drive data? Wait, don't answer that.
Back up early and back up often.
meryl k. evans is the Content Maven behind meryl k. evans, meryl k. evans. She is also a PC Today columnist and a tour guide at InformIT. She is geared to tackle your editing, writing, content, and process needs. The native Texan resides in Plano, Texas, a heartbeat north of Dallas, and doesn't wear a 10-gallon hat or cowboy boots.
Millions have enjoyed recorded music since 1877 when Thomas Edison... Read More
Ad Blocking is getting to be a common sport on... Read More
Occupational Therapy Made EasierMedical downloads for the pda have improved... Read More
The Internet is an awesome tool, but be careful and... Read More
In the early days, Personal Digital Assistants (PDAs) were not... Read More
Addressing a D2X Digital SLRCoolpix 8800 search, this article provides... Read More
There have been some questions on anti-skip protection on mp3... Read More
Saving Lives With A Pocket PCFree medical downloads can be... Read More
The first step is: Start > My DocumentsSo you have... Read More
On 21 August 2003 Symantec Security Response upgraded the W32.SOBIG.F... Read More
When you think of a help desk, what do you... Read More
If you are a building a website or a forum,... Read More
"Aaaaaahhhhhh! I've been invaded by a virus!" Getting a virus... Read More
Lost & Found for the 21st CenturyIn today's hectic world... Read More
We have just entered the time of year that most... Read More
I have a p3 500MHz PC with 128MB RAM, 10.2... Read More
If you utilize a computer at home or work it... Read More
Have you ever thought about building your own computer system?... Read More
Here are some tips on how to use screensavers:First of... Read More
The Internet can be a dangerous place.While you're enjoying the... Read More
The DNS (Domain Name System) servers are what your computer... Read More
I have a love-hate relationship with my computer.In fact, often... Read More
Most of the web applications have a lot of images... Read More
Buying Your PCBuying a PC that's right for you and... Read More
With a little tweaking and with proper tools, you can... Read More
Plasma and LCD TVs are the latest trend in home... Read More
After reading this good article you will know some important... Read More
File Transfer Protocol (FTP) is a protocol that is part... Read More
Have you ever tried to remove Spyware off your PC... Read More
MP3 players are Hot! Playing music has come a long... Read More
Perhaps not yet, but the handwriting might be on the... Read More
Apache, MysQL and PHP for Windows could be a nice... Read More
Do you use Windows standard uninstall feature? How do you... Read More
Do you remember the old saw about how computers would... Read More
Not so many years ago, homes across the country watched... Read More
About mail-mergingMail-merging is the process of merging variable data and... Read More
Digital Video Disc or as it is sometimes referred to... Read More
IntroductionMac OS X is the most technologically advanced operating system... Read More
HTTP ProtocolThe web is run on port 80. You are... Read More
Yes, it's true. You may have inadvertently invited a spy... Read More
Buying Your PCBuying a PC that's right for you and... Read More
Viruses, software failures, power failures, human errors, hard drive failures... Read More
MMC and SDFlash memory is available in so many formats... Read More
Freezing is also known as crashing or hanging. It's frustrating.... Read More
All of us are familiar with the pyramids of Egypt.... Read More
Your first step in removing dangerous infections from your computer... Read More
The year is 1981. IBM has just released the Personal... Read More
Nothing is worse than having to negotiate all kinds of... Read More
Confused by EDTV vs HDTV? We don't blame you. The... Read More
All over the world, people carry with them walkmans and... Read More
Personal Technology |